Q. Are you bonded and insured?
A. Yes, we are fully bonded and insured. A copy is available upon request.

Q. How long is each visit?
A. Each pet care visit lasts approximately 30 minutes. How we spend our time with your pet will be determined during your initial Meet and Greet session and is customized to meet you and your pet’s individual needs.

Q. What type of payment do you accept and when will I be charged.
A. For your convenience and security we only accept checks. We apologize, however CASH WILL NOT BE ACCEPTED. All checks are to be made out to Peace Valley Pet Care and be received on or before the time of your scheduled appointment.

Q. Do you have boarding facilities?
A. No, we believe in in-home care.

Q. Will it be the same person every time I schedule?
A. Yes, you and your pet will be assigned one primary pet sitter, however, there will be times when that person may not be available. In that instance, you will be notified and we will provide you with another equally qualified pet sitter who will have all the information about your home and pets.

Q. What if I have an emergency and need pet care service on short notice?
A. Ideally, we request that you schedule with us a week in advance. However, should there be an emergency, please call us and we will do our best to accomodate your needs based on our availabity.

Q. Are you able to administer medication and/or give injections?
A. Yes, we can give medication as well as insulin injection. We welcome most animals with special needs, please call (215-230-7007) for more information.

Q. Do I keep a key on file with you?
A. Yes, two copies of all keys are required to access your home and pet which should be given to us during your initial Meet and Greet session. Your keys will be kept in an electronic safe for your security. There is a $10.00 pick up fee if keys are not available at the initial meet and greet.

Q. I have a limited pet care budget. Can you provide half the time for half the cost?
A. We pride ourselves in guaranteeing that your pet will receive the best quality and individualized attention for a full 30 minutes. You may find your limited pet care budget better spent on maintaining your pet’s health.

Q. My pet has a history of being aggressive – will you accept her as a client?
A. We will interview you and your pet in person to determine if there is a good fit between your pet and our services. If additional visits are needed to socialize your pet then you will need to be present at all visits and pay the normal service fee until your pet is socialized. If we feel that it is unsafe to perform a service, we reserve the right to discontinue service.